FREQUENTLY ASKED QUESTIONS

Get more information on our phone answering services.

What is a phone answering service?
A phone answering service provides you with live operators who answer your calls in your business name 24/7, regardless of weekends or holidays.
Where will my calls be answered?
Our partnered call centres are all based in Australia to ensure smooth communication with your callers.
Do I have control over what live operators say?
Yes. We’ve made sure you can freely issue the same directions as you could with an in-house receptionist. You may set up a custom greeting and sign-off, and you can add up to 3 additional questions for our operators to ask.
What’s the difference between your PA and PA TRANSFER plan types?
Both the base PA and PA TRANSFER tiers include a real, professional operator who answers calls in your business name and takes messages for you. Meanwhile, only PA TRANSFER plans include availability checking and call transferring features.
When do you consider a call as “after-hours”?
The definition is flexible, and will depend on your business’ operating hours, as our phone answering and messaging services are available 24/7.
Does it matter if I use a landline, mobile, or VoIP phone? Can I still apply for an answering service?
Phone answering can work perfectly with any endpoint or device, so long as your assigned number allows call forwarding.

Do you have other questions?

Our sales team will be more than happy to assist you.