/About us

Professional answering services, tailored for your business

About us Answering Services

Answering Services Australia is a specialist telco empowering organisations of all sizes with tailored solutions for their business communications. As a trusted communications and business support provider for nearly 20 years, we are an expert partner in providing smart call management services including professional phone answering and virtual reception, as well as full-service contact centre solutions with inbound and outbound calls.

Powered by the Alltel philosophy, our customer service approach combines great talent with industry-leading technology to ensure our partners’ frontline communications are managed promptly, personally, and professionally.

We focus on your customers, so you can focus on your core business.

Here’s why partners trust us

24/7
Availability

Australian-based Live Operators

Fully Customised Solutions

Quick Setup
Time

No Surprise Surcharges nor Lock-ins

Value-for-money Plans

/Seamless collaborations for agile businesses

More than just managing your calls, our outsourced customer support solutions can offer your business round-the-clock continuity and operational efficiency.

Use our services during your standard business hours, for your overflow management during busy spells, or to provide after-hours coverage. You can also partner with us for your short-term campaigns, long-term engagements, or to fill in for your in-house team whenever you’re understaffed – it’s up to you! We will take the time to understand your customer service requirements, and we will scale our operations to meet your needs.

Trust us to manage your customer interactions exactly how you want it, and whenever you need us to.

Ready to upgrade your business with top-tier customer service?

Connect with our expert team today.