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/Quick FAQs

What is a phone answering service?

A phone answering service is a simple, cost-effective way to ensure that all incoming calls are answered by professional operators at any given time.

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We’re here to be of assistance. Feel free to reach out and ask about our solutions or get customer support.

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/Company Terms and Policy Documents

Answering Services Policies

We are committed in sharing information about our products and services in a transparent, accurate, and complete manner.
You can access the full details of our legal policies by downloading the references below.

Note that Answering Services Australia is an authorised reseller of Alltel Pty Ltd.

Terms and Conditions PDF

  • Our standard terms covering your agreement with us.

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  • Rules on acceptable use of our services.

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  • How we collect, use, and protect your data.

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Critical Information Summaries (CIS) PDF

  • Key details of our Phone Answering Services plan.

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  • Key details of our Phone Answering + Transfer plan.

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  • Key details of our Virtual Receptionist plan.

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Financial Hardship PDF

  • Support options if you’re facing financial hardship.

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Appointing an Authorised Representative PDF

  • How to appoint someone to act on your behalf.

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Complaints PDF

  • How we handle and resolve complaints.

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