When it comes to getting a phone answering service
, many businesses hesitate because of the cost. As with all purchases or subscriptions, however, it’s not just the price you should be looking at, but what you get out of it.
Getting a live answering service lets you reduce costs in a number of ways, which can easily make up for their initial cost. Here are some ways a phone answering service can make your operations more cost-effective.
An alternative to full-time staff
Not every business can afford to hire a full-time receptionist—and in any case, most don’t need one. A professional answering service is a good alternative: you can get the services you need, when you need them, at a fraction of the cost. Signing up for live answering means you don’t have to worry about recruitment and training, overhead costs, or overtime and holiday pay.
Phone answering services are available 24/7, but you don’t need to have them active all the time. You can choose to set up a service that works only for weekends, after-hours or overflow calls, for example. This way, you pay only for the services you need, when you need them.
Focus on important tasks
Time is money, they say, and a live answering service can help you save a lot of it.
Customer calls are important, but they’re also unpredictable. All too often, they get in the way of tasks that are just as important if not more so. And you’re not just losing the time you spend on the phone, either—studies
show that once your focus is interrupted, it can take as much as 23 minutes to get back into your flow.
A phone answering service removes that unpredictability so that you can regain control over your time. Instead of taking calls as they come, you can let your answering service make the initial response when you’re busy and get back to them later on. This way, your customers and your main tasks both get the attention they deserve.
Cut costs on equipment and facilities
Live answering services are sometimes compared to virtual receptionists. And like all virtual business solutions, they let you cut costs on physical equipment and facilities.
With a virtual answering service, you don’t need to worry much about physical equipment. Your service provider will take charge of maintaining and upgrading the equipment on their side, which is all covered by your service charges. The same goes for office space: since you’re not hiring additional staff, you don’t need to worry about getting more floor space, more furniture, or more office equipment.
Value vs. cost
When making your decision, it’s also helpful to think of what it would cost you to not get a live answering service. If your only alternative is voicemail, you could be missing out on a lot of opportunities. Only around one in every four callers will leave a message—the others would most likely go to your competition.
Make the most of your phone answering service.
If you have questions on setting up live answering for your business, our answering service experts would be happy to help. Give us a call at 1300 599 551
or visit phoneansweringservices.com.au