With our Reception Connect service, you can talk for as long as you like: all live answering calls you receive are UNTIMED! This includes calls connected to you via your landline and your mobile phone.

Our professionally-trained, Australia-based "virtual receptionists" answer all calls promptly and professionally using your business name. They can then connect the call to

• you
• a particular member of your team
• a specific department in your business

If the person or department is not available to take the call, our receptionist will take a message and forward it immediately to the appropriate person or department.

Reception Connect is just like having your own receptionist!

Your virtual receptionist answers calls in your business name, and then calls you (or the requested person/department in your business) to see whether you're available to take the call. If you choose to take the call, the potential new customer is connected to you instantly.

If it isn’t a convenient time, the receptionist will take a brief message, which is then forwarded by SMS to your mobile and a back-up copy will be emailed to you. The message will also be posted to your online Customer Portal for your records

This Live Phone Answering service operates 24 hours a day, 7 days a week, including public holidays.

Reception Connect Live Phone Answering - Standard script

Your calls will be answered based on our standard script below, which experience has shown to work the best for most business requirements.

Operator

“Good Morning <Your Company Name>, this is Mary speaking, how can I help you?”

Caller

“Can I speak to John please?”

Operator

“May I ask who's calling??”

Caller

“Sam from ABC company.”

Operator

“One moment please, I’ll see if he is available.”

Operator dials John on his contact number. If John answers, the operator tells him who is calling. If he is available, the operator will connect the call to John.

If John's contact number is unanswered or he is unable to take the call, the operator will get back to the caller.

Operator

“I'm sorry, but John is unavailable at the moment. Can I ask him to return your call as soon as possible?”

Operator takes caller's name and phone number and, if volunteered, a brief description of the enquiry and repeats back to customer.

“I will pass the message on and he will return your call as soon as possible”

John's messages are sent to his mobile phone immediately via SMS with a backup copy sent to his email address for his records.

Copies of messages can be sent to more than one person (e.g. a copy of a staff member's message could also be sent to their manager).

Reception Connect Pricing Plans

Plan	Monthly Account Fee	Number of Calls INCLUDED	Message SMS INCLUDED	Message Email INCLUDED	Each Excess Call
RC20	$49	20	YES	YES	$2.85
RC30	$69	30	YES	YES	$2.55
RC50	$109	50	YES	YES	$2.35
RC70	$139	70	YES	YES	$2.25
RC90	$169	90	YES	YES	$2.15

Things you should know about our Live Phone Answering : Setup is $25 for Master account and (if applicable) $10 for each namelist/team member. Additional fee may apply for setup of non-standard scripts. Minimum term 3 months, then month to month. 1 full calendar months notice required to cancel. Initial 3 month Minimum Plan costs for Reception Connect = $147+GST. Plans can be upgraded/downgraded during the first 5 days of the billing cycle (calendar month). Message SMS sent to more than one recipient incur an additional fee. Untimed connection applies to calls connected/patched through by the Live Answering Receptionist to your Australian landline, VoIP or mobile final answer-point number. If caller is routed/redirected to the Live Answering Service after calling your 1800, 1300 or 13 number, normal call rates apply to the 1800/1300/13 number component of the connected call and are not part of the included, Untimed call.