Integrate your 1300 number of 1800 number with our IVR (Interactive Voice Response) system to deliver your callers with a professional greeting and menu for automated reception and call forwarding.

For Sales, Press 1; For Support, Press 2; ...

A short and well set up, computerised call forwarding IVR menu can reduce the time it takes for your callers to be connected to the appropriate person or department.

Many businesses use IVR phone answering solutions to sound more professional and to reduce the cost of simple and repetitive call transfer tasks.

We can configure your 1300 number or 1800 number to route (redirect) callers to our IVR system where they can be forwarded to your appropriate staff member/s or destination number/s.

• Callers to your 1300 number or 1800 number hear your customised, recorded business greeting.

  Example: "Thank you for calling <business name>."

• Callers are then offered the various choices that you've configured. For example,
  1. "To speak to the person who will be best able to help you, please select from the following: for sales, press 1; for service, press 2; for accounts, press 3; ..."
  2. "To speak to John Brown, please press 1. To speak to the accounts department, please press 2, to speak to Sally Smith, please press 3."
  3. "To listen to these options again, please press 9."

By selecting the appropriate number on their telephone keypad, callers are forwarded to the relevant landline phone, mobile phone, live answering service, voice2email service.

No matter how big or small your business is, our IVR system is designed to integrate with your 1300 or 1800 number to make you sound even more professional and help you to promote your products and services.

Destination numbers can be different for businesses with multiple numbers or extensions, or that have remote workers. If you only have one phone number, all IVR numbers pressed can terminate at the same destination number so that the same staff member answers all calls for all enquiries.

The possibilities are only limited by your imagination.

Some examples

Forward callers to different divisional/department phone numbers in your business.

• For sales, press 1
• For after-sales service, press 2
• For accounts department, press 3
• To speak to an operator, press 0 (Live Answering)

Forward callers to specific people in your business

• To speak to John Brown, press 1
• To speak to Mary Smith, press 2
• To speak to Brian Jones, press 3
• To speak to an operator, press 0 (Live Answering)

Use it to PROMOTE your different products or services

• Example 1
• For information about Product-A, press 1
• To find out about our Service-A, press 2
• For help with repairing your machine, press 3
• To enquire about Service-B, press 4
• For after-hours emergency service, press 5
• To speak to an operator, press 0 (Live Answering)

• Example 2
• To listen to recorded information about our 'Selling' services, press 1
• To listen to recorded information about our 'Buying' services, press 2
• To speak to our Sales Department, press 3
• To speak to an operator, press 0 (Live Answering)

Audio Requirements

3 separate audio files (.wav) of good quality are required for a standard setup.

1. Your welcome message
2. Your IVR Selection Menu
3. An option to repeat the menu or connect to operator / default destination

If you have audio facilities and sound editing software you can create these yourself, or else we can do it for you.

Audio Recording & Editing Services

• Phone Consultation & Scripting
• Voice Recording / Editing without background music
• Voice Recording / Editing WITH background music

Hear the difference

IVR Service Fees*

Item	Set-up	Monthly
Main Menu (1-5 call forward IVR numbers)	$100	$20
Each Additional Sub Menu (1-5 call forward IVR numbers)	$50

*Minimum 3 month term.

CALL 1300 WE ANSWER (1300 932 679) NOW and tell us what you need.

We'll customise an economical and cost-effective Interactive Voice Response (IVR) solution to suit your individual business requirements.

If you need help… or more information, CALL us NOW on 1300 WE ANSWER (1300 932 679)